Shipping & Returns

Shipping & Returns 

Items in stock will be shipped within 1-2 business days after receiving your order (unless stated otherwise on website, such as attending market, family vacation, etc) Please note that we are closed select holidays and do not ship items on Saturday/Sundays and those days are not considered shipping days. Continental U.S. pricing only. Please contact us for shipping outside the continental U.S. All shipping is non-refundable. We are NOT responsible for lost/stolen packages.  You will receive a tracking number and it is your responsibility to track your package.  If you do not receive it, it is your responsibility to file a police report or submit a case with the Post Master/FedEx/UPS which ever service was used.

SHIPPING RATE: $6.90 Flat Rate Priority Shipping (The more you buy, the more you save!!) 

Sales Tax: A sales tax of 9.75% will be added to all shipments delivered to the state of Tennessee. 

RETURNS: We strive for excellent customer service and customer satisfaction. We also strive to keep our inventory as up to date as possible so you get the items you want. If you are not satisfied with your item, please contact us so we can make it right! 

Store Credit: You will receive a store gift card for the value of the returned item at which you initially paid, less the cost of shipping, as long as it is received within the 7 day time frame and deemed new by the owner as described below. You will be issued the store gift card as soon as your item is received by returns and still considered "new". NO REFUNDS. To initiate a store gift card, please first email us at returns@shoptheroseboutique.com or call us at 423-650-0103 immediately your return code. The item must then be received back to us within the next 7 days to qualify for a store credit.

"NEW" meaning, the item is clean, odor free, unworn, unwashed, still has tags in original place and shipped back to store in original package. We ship items in water resistant packages for protection and your item must be received undamaged, therefore, we recommend shipping back in the same or similar packaging to assure that you get your full credit. This includes shoe boxes as well. Deeming the item still “new” is at the sole discretion of the owner. Be it for exchange or store credit, customer is responsible for return shipping to The Rose Boutique and we are NOT responsible for items lost in transit. We highly recommend that you purchase tracking on any return package.

 

Exchanges: Due to limited quantities per each style, we cannot guarantee an exchange. To be sure to get the item you want, we recommend purchasing the new item(s) and sending your return item back for a store credit.

 

Please note: If your returned item is not deemed “new” by the owner, you will be notified by phone or email and your item will be shipped back to the original shipping address with shipping paid via PayPal (friends & family)

Returns for exchange/store credit received after the 7 day time frame will NOT be considered and will be returned to original shipping address with receipt of shipping charges. No Exceptions! 

ALL "Jewelry", "Basics", "Accessories" "Leggings" and "Sale/Clearance" purchases are Final. NO store credit, refunds or exchanges.

Defective Items: Every item is carefully and thoroughly hand inspected for flaws or blemishes before it is shipped to you. However, if you feel that you have received a defective item, you must contact the store at 423-641-8784 within 72 hours of receiving the item to be eligible for a store credit once the item has been received and accepted by the returns department. NO EXCEPTIONS. 

If you have any questions or concerns, please email us at info@shoptheroseboutique.com or call us Monday-Friday 11am to 6pm EST at 423-641-8784.

 

**Policy subject to change without notice.**